Shipping Policy

At Pets Air Purifier, we strive to provide you with a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the terms and conditions regarding shipping and delivery of our products.

1. Shipping Options

We offer several shipping options to ensure that you receive your order in a timely manner. The available shipping methods will be presented at checkout, and may include:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Faster delivery within 2-3 business days.

Shipping costs will be calculated at checkout based on your location and selected shipping method.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended. You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Destinations

We currently support global shipping. In case of special circumstances, our standard shipping policy may be subject to change.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website. If you have any questions about your order, please feel free to contact our customer support team.

5. Delivery Issues

If your order does not arrive within the expected timeframe, please check the tracking information first. If the tracking shows that the package has been delivered but you cannot locate it, we recommend checking with neighbors or any nearby delivery locations. If you still cannot find your order, please contact our customer support for assistance.

6. Shipping Restrictions

Certain products may have shipping restrictions due to local laws or regulations. If an item in your order is subject to such restrictions, we will notify you and cancel that item from your order.

7. International Shipping

For international orders, customs fees, duties, and taxes may apply upon delivery. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information about potential charges before placing your order.

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy, which is available on our website. All return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.